SO OVER IT!

cold kitty

We were told our boiler and AC unit were on their way out. In order to be proactive, we decided to replace them now before they break and have to fix a problem. We signed a contract with RS Andrews, and this is what happened...(this is me documenting each stage in case have a bigger issue on our hands)

Jan. 13-Called to say, the day of, that they could not come, AC unit was stuck because of snowstorm. Templeton took day off of work, was not told until around 9am. Will come in a week, Thursday the 20th around 8:30-9am.

Jan. 20-Templeton took Jan. 20 & 21 off, had to call office at 9:30 looking for RS Andrews, office said guys were in meeting, will show up around 11am. Guys arrive around 11am apologizing saying they were sent to a different place. Templeton says he was told they were in a meeting, they quickly changed their story. Templeton was told to have oil picked up Friday because heat will be on in the morning or latest afternoon. That was arranged.
5:00pm Neighbor came to house stating there was a Carrier box full of parts at the end of our street. We called RS Andrews and they stated it was impossible it was theirs.

Jan. 21-Guys arrive. Templeton mentions box at end of street, guys say it was their trash guys, and they got it.  2:00pm oil is picked up. 4:00pm, guys tell Templeton there is not a circuit area to install new circuit, electrician should be out later. Hadn't heard anything, we are told electrician will be out in morning. Left now with no heat. Original thermostat is now missing.

Jan. 22-Guys arrive, say electrician is coming, waiting to hear from office. Electrician never shows up. Left with note saying electrician will come in morning of SUNDAY. Electrician calls, asks if we still need his assistance, if we someone else was assigned to us, and says he's been out of town.
Evening, no hot water-at all.

Jan. 23-Electricians arrive at 9am. They tell us they told RS Andrews they could not arrive until Sunday, they were out of town, but we were told to wait for them Friday and Saturday...unable to celebrate a special occasion as a result. They told us our electrical panel is really not prepared for all of electrical needs. Our electricians figured out the water to the hot water was turned off by RS Andrews yesterday. Electricians hooked up electric, and heat was not coming on. Called Reggie, now we have to wait for service tech to come out. Now All day Thursday, Friday, Saturday and Sunday dedicated to waiting for techs for our house.
 Update: Techs never came, Temp called 2 hours later. They give simple instructions on how to activate the heat, and finally we have it. The temperature of the house when the thermostat was hooked up was 47 degrees